Privacy Policy

Customer Policy

Privacy Policy

Information on the processing of personal data pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR). In force since 07/02/2023

PREMISE

This disclosure takes into account the provisions of the GDPR and the Privacy Code (Legislative Decree 30 June 2003 n. 196). The document was also drawn up on the basis of the Guidelines of the Privacy Guarantor (especially the Guidelines for combating spam issued by the Privacy Guarantor on 4 July 2013).

Data Controller: Val D’Oca s.r.l. – Treviso Company Register and under no. 327715 REA of the C.C.I.A.A. of TV, Via per S. Giovanni, 45 Valdobbiadene 31049 (TV), Tel. +39 0423 982070, VAT number 04157910268

Site to which this privacy policy refers: https://www.valdoca.com

The Data Controller has not appointed a DPO. Therefore, you can send any request for information directly to the Data Controller.

GENERAL INFORMATIONS

This document describes how the Data Controller processes your personal data provided on the Site.

The main treatments of your personal data are described below. In particular, the legal basis of the processing is explained, whether the provision is mandatory and the consequences of failing to provide personal data. To better describe your rights, if necessary, we have specified if and when a specific processing of personal data is not carried out. On the Site, you have the option of entering personal data of third parties. In this case, you guarantee that you have obtained the consent of these subjects to enter this personal data. Therefore, you undertake to indemnify and hold the Data Controller harmless from any liability.

Registration on the Site

The information and data requested in the event of registration will be used to allow you both to access the reserved area of the Site and to use the online services offered by the Data Controller to registered users. The legal basis of the processing is the need for the Data Controller to carry out pre-contractual measures adopted at the request of the interested party. The provision of data is optional. However, your refusal to provide data will make it impossible to register on the Site.

Respond to your requests

Your data will be processed to respond to your requests for information. The provision is optional, but your refusal will make it impossible for the Data Controller to answer your questions. The legal basis of the processing is the legitimate interest of the Data Controller to follow up on the user’s requests. This legitimate interest is equivalent to the user’s interest in receiving a response to communications sent to the Data Controller.

Generic marketing

Subject to your consent, the Data Controller may process the personal data you provide in order to send you advertising material and/or newsletters relating to its own products or those of third parties. The legal basis of this treatment is your consent. The provision of personal data for this purpose is purely optional. Failure to consent to the processing of data for marketing purposes will make it impossible for you to receive advertising material relating to products/services of the Data Controller and/or third parties as well as the impossibility for the Data Controller to carry out market surveys, also aimed at evaluating the degree of user satisfaction, as well as to send you newsletters. These communications will be sent to the e-mail address provided by you on the Site.

Profiling

Subject to your consent, the Data Controller may process your personal data for profiling purposes, i.e. for the analysis of your consumption choices by revealing the type and frequency of purchases you have made, in order to send you advertising material and /o newsletters relating to own or third party products, of specific interest to you. The legal basis of this treatment is your consent. The provision of data for this purpose is purely optional. Failure to consent to the processing of your personal data for profiling purposes will make it impossible for the Data Controller to process your commercial profile, through the detection of your choices and purchasing habits as well as to send you advertising material relating to the Controller’s products of the Processing and/or third parties, of your specific interest. These communications will be sent to the email you provide on the Site.

Data transfer

The Data Controller does not transfer your personal data to third parties.

Geolocation

In case of access to the Site, you may receive a notification on your device (fixed and/or mobile) which will give you the possibility to allow or not the identification of the device itself (so-called geo-location). You can freely allow or refuse this setting, without this involving substantial changes to the functionality of the Site. You can change the geolocation settings at any time through the settings of your device. The legal basis of the processing consists in the legitimate interest of the Data Controller to provide services relevant to the user’s location. This legitimate interest is equal to the user’s interest in receiving services that are as relevant as possible to his location.

Communication of personal data

As part of its ordinary activity, the Data Controller may communicate your personal data to certain categories of subjects. In article 2 you can find the list of subjects to whom the Data Controller communicates your personal data. To facilitate the protection of your rights, Article 2 may specify in some cases when your data is not disclosed to third parties.

The “communication” of personal data to third parties is different from the “transfer” (regulated in the previous point). In fact, in the communication, the third party to whom the data is transmitted can use it only for the specific purposes described in the relationship with the Data Controller. In the transfer, on the other hand, the third party becomes the independent Data Controller of the personal data. Furthermore, your consent is always required to transfer your personal data to third parties.

Without prejudice to the foregoing, it is understood that the Data Controller may in any case use your personal data to correctly fulfill the obligations established by the laws in force.

SPECIFIC PRIVACY NOTICE

Art. 1 Processing methods

1.1 The processing of your personal data will mainly be carried out with the aid of electronic or automated means, according to the methods and with the tools suitable for guaranteeing its security and confidentiality in accordance with the GDPR. If the automatic chatbot service is operational, your personal data will also be processed to allow the activation of this service, through which the user can contact and be contacted by the Data Controller, subject to consent. The legal basis is the legitimate interest of the Data Controller to respond to user requests through the chatbot service. This legitimate interest can be considered equivalent to the interest of the interested party to use the automatic chatbot service.

1.2 The information acquired and the methods of treatment will be pertinent and not excessive with respect to the type of services rendered. Your data will also be managed and protected in secure IT environments appropriate to the circumstances.

1.3 “Particular data” is not processed through the Site. Particular data are those that can reveal racial and ethnic origin, religious, philosophical or other beliefs, political opinions, membership of parties, trade unions, associations or organizations of a religious, philosophical, political or trade union nature, health and sex life.

1.4 No judicial data is processed through the Site.

Art. 2 Communication of personal data

The Data Controller may communicate your personal data to specific categories of subjects. The subjects to whom the Data Controller reserves the right to communicate your data are indicated below:

The Data Controller may communicate your personal data to all those subjects (including the Public Authorities) who have access to personal data pursuant to regulatory or administrative provisions.

Your personal data may also be communicated to all those public and/or private subjects, natural and/or legal persons (legal, administrative and tax consultancy firms, Judicial Offices, Chambers of Commerce, Chambers and Labor Offices, etc.) , if the communication is necessary or functional to the correct fulfillment of the obligations deriving from the law.

The Data Controller makes use of employees and/or collaborators in any capacity. For the correct functioning of the Site, the Data Controller may communicate your personal data to these employees and/or collaborators.

In its ordinary Site management activity, the Data Controller makes use of companies, consultants or professionals in charge of the installation, maintenance, updating and, in general, the management of the hardware and software of the Data Controller or of which the latter is used for the provision of its services. Therefore, only with reference to these purposes, your data may also be processed by these subjects.

To send its communications, the Data Controller makes use of external companies responsible for sending this type of communication (CRM platforms). Your personal data (especially your email) may therefore be communicated to these companies.

For customer assistance purposes, the Data Controller makes use of one or more companies responsible for providing customer care services. For this purpose only, your personal data may be disclosed to these companies.

The Owner reserves the right to modify the above list based on its ordinary operations. Therefore, you are invited to regularly access this information to check to which subjects the Data Controller communicates your personal data.

Art. 3 Retention of personal data

3.1 This article describes how long the Data Controller reserves the right to keep your personal data.

Your personal data will be kept only for the time necessary to guarantee the correct provision of the services offered through the Site.

For marketing purposes, personal data will be kept until consent is revoked. For inactive users, personal data will be deleted one year after the sending of the last viewed email.

For customer care purposes, the data will be deleted once the assistance service has been completed.

For the purpose of executing the sales contract, the data will be kept for 10 years from the date of receipt of the purchase order. This is to allow the Data Controller to exercise his right of defense and to demonstrate that he has correctly performed the contract.

As required by article 2220 of the civil code, invoices, as well as all accounting records in general, are kept for a minimum period of ten years from the date of registration, so that they can be presented in the event of an inspection.

3.2 Without prejudice to the provisions of article 3.1, the Data Controller may keep your personal data for the time required by specific regulations, as amended from time to time.

Art. 4 Transfer of personal data

4.1 The Data Controller is based within the European Union. Therefore, the processing of your data is safe from a regulatory point of view as governed by the GDPR. If the transfer of your personal data takes place in a non-EU country and for which the European Commission has expressed an opinion of adequacy, the transfer is in any case considered safe from a regulatory point of view. This article 4.1 indicates from time to time the countries to which your personal data may possibly be transferred and where the European Commission has expressed an opinion of adequacy.

The user is therefore invited to access this article regularly to check whether the transfer of your personal data takes place in a country with these characteristics.

4.2 Without prejudice to what is indicated in article 4.1, your data may also be transferred to non-EU countries and for which the European Commission has not expressed an opinion of adequacy. You are therefore invited to regularly view this article 4.2 to ascertain which of these countries your data is possibly transferred to. To allow the correct functionality of the Site, your personal data may be transferred to the USA. In these cases, the Data Controller will adopt all suitable contractual measures to guarantee an adequate level of protection of personal data, including, among others, the Contractual Clauses Standards approved by the European Commission on June 4, 2021.

4.3 In this article, the Data Controller indicates the countries where it may specifically direct its business. This circumstance may imply the application of the legislation of the reference country, together with that of the GDPR.

At the request of the user, the Data Controller will apply to the processing of personal data the possibly more favorable regulation envisaged by the user’s national legislation.

Art. 5. Rights of the interested party

Pursuant to art. 13 of the Privacy Regulation, the Data Controller informs you that you have the right to:

ask the Data Controller for access to your personal data and the correction or cancellation of the same or the limitation of the treatment that concerns you or to oppose their treatment, in addition to the right to data portability revoke the consent at any time without prejudice to the lawfulness of the treatment based on the consent given before the revocation propose a complaint to a supervisory authority (e.g.: the Guarantor for the protection of personal data). The above rights may be exercised with an informal request to the contacts indicated in the Introduction.

Art. 6. Modifications and Miscellaneous

The Data Controller reserves the right to make changes to this information at any time, giving appropriate publicity to users of the Site and in any case guaranteeing adequate and similar protection of personal data. In order to view any changes, you are invited to regularly consult this information. In the event of substantial changes to this privacy statement, the Data Controller may also notify them by email.

Customer policy

Val D’Oca S.r.l., with headquarters in Via S. Giovanni, 45, Valdobbiadene 31049 (TV), as Data Controller of the processing of personal data (hereinafter “Data Controller”), issues this information to the Data Subject in compliance with the European and Italian legislation on the protection of personal data.

Purpose and legal basis of the processing

Data Controller processes the data in order to adopt pre-contractual measures requested by the Data Subject such as, for example, sending information on products or services (including sending the brochure, catalog and/or other company information material) or a quote, as well as to fulfill the contractual and regulatory obligations connected to the commercial relationship and to pursue the legitimate interest in the correct management of the relationship itself, the verification of the solvency of the Data Subject and the management of any dispute.

The legal basis of the processing is constituted by the necessity for the pursuit of the above-mentioned purposes.

Data retention period

If information is requested, the data will be processed for the time necessary to provide feedback; if a quote is requested, however, the data will be processed for a maximum time equal to double the period of effectiveness of the proposal, without prejudice to further conservation for the time necessary to settle (however achieved) any disputes that may arise.

If the Data Subject becomes a customer of the Data Controller, the data will be processed for the entire duration of the commercial relationship and, subsequently, for the fulfillment of all possible obligations connected to or deriving from the establishment of the same, for the period prescribed by law. and according to the limitation period of the rights arising from the commercial relationship, without prejudice to further conservation for the time necessary for the definition (however reached) of any disputes that may have arisen.

Nature of the provision of data and consequences in case of refusal

The provision of data is necessary and therefore any refusal to provide them in whole or in part may make it impossible for the Data Controller to pursue the aforementioned purposes.

Categories of recipients

The Data Controller will not disseminate the data, but intends to communicate them to internal figures authorized to process them due to their respective duties, as well as to professionals or service companies and to public and private bodies, also following inspections and checks.

Such recipients, should they process data on behalf of the Data Controller, will be appointed as data processors with a specific contract or other legal act.

Data transfer to a third country and/or an international organization

Personal data will not be transferred either to non-European third countries or to international organizations.

Rights of Data Subjects

The Data Subjects has the right to ask the Data Controller to access their personal data and to rectify them if inaccurate, to delete them or limit their processing if the conditions are met, to oppose their processing for legitimate interests pursued by the Data Controller, as well as to obtain the portability of the data personally provided only if the subject of automated processing based on consent or contract.

To exercise their rights, the Data Subjects can use the form available at the link https://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/1089924 and forward it to the following address: privacy@valdoca.com. The Data Subjects also has the right to lodge a complaint with the competent supervisory authority in the matter, Guarantor for the protection of personal data (www.garanteprivacy.it).